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Repair Service

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Also the best shirts need some wellness and care sometimes. Do you have a CARPASUS shirt that needs to be mended or that is damaged due to normal wear and tear? Do you think there is a quality issue with your shirt? No problem. We offer you a repair service to restore your shirt to its best condition.

Please note that we generally cover the costs for the repair service if the damage has occured due to normal wear and tear of the shirt or a quality issue (e.g. lost or broken buttons, open seams etc.). We cannot offer you a free repair service for damages that occured due to misuse of the product. If you are unsure, please don't hesitate to contact us.

Here's what you need to do:

  1. Print andfill outthe care and repair form for each shirt you would like to have mended.(Download)
  2. Send us a quick e-mail stating that you are returning the shirts to contact@carpasus.com
  3. Sendus the shirts by mail. Alternatively drop them off at our showroom.
  4. Waitfor your shirt to arrive back to you by mail.

    Please note:

    • Send us only washed and hygienically clean shirts.
    • We recommend sending the shirt with a tracking code.
    • If you prefer to bring the shits to our showroom, you're welcome to do so. Let us know when you plan to pass by, so we can ensure a smooth process.
    • This service is only availble for customers based in Switzerland or Liechtenstein.
    • Feel free to contact us anytime if you have any questions.

    Free delivery to Switzerland, Liechtenstein and all EU countries for purchases above 50 EUR.

    We deliver within 1-2 working days to Germany and Austria and 2-3 working days to most other EU countries.

    We are a Swiss Brand and all our Swiss orders are shipped from our warehouses in Switzerland.

    All EU orders are shipped from our warehouse in Austria. Hence, EU customers will not face additional custom duties or additional VAT charges after receiving our deliveries.

    You can return the product within 30 days if it does not fit you.

    X-Mas: Orders made between November 21st and December 24th can be exchanged or returned until January 31st.

    Please consult our delivery and return policy (link in footer) for more information on Swiss, European as well as international and overseas deliveries.

    Style comes naturally.

    It is our mission to offer you long-lasting shirts that make you look
    great and that create a positive impact for the environment and the
    people who make them. We combine style, quality and sustainability in contemporary menswear.

    We only use natural materials that were cultivated in an eco-friendly
    way such as organic cotton or natural linen in order to protect soils and the health of farming people. These raw materials are processed into high quality fabrics by Europe's most renowned weaving and knitting mills. We work with specialists in Portugal and Bosnia who use those fabrics to produce long-lasting and timeless shirts and other menswear items for you. Wear CARPASUS and become a part of our journey towards a more sustainable fashion industry.

    Made in Europe

    Our clothes are made under fair working conditions in Europe. The large parts of our fabrics and shirts are manufactured in Portugal. Another part as well as our made-to-measure shirts are produced in Bosnia. Manufacturing in Europe is important to us in order to keep the transport distances short and to maintain craftsmanship and knowledge of textile production in Europe. Our partners are specialists in what they do. This way we can guarantee you high-quality, long-lasting products!

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      Also the best shirts need some wellness and care sometimes. Do you have a CARPASUS shirt that needs to be mended or that is damaged due to normal wear and tear? Do you think there is a quality issue with your shirt? No problem. We offer you a repair service to restore your shirt to its best condition.

      Please note that we generally cover the costs for the repair service if the damage has occured due to normal wear and tear of the shirt or a quality issue (e.g. lost or broken buttons, open seams etc.). We cannot offer you a free repair service for damages that occured due to misuse of the product. If you are unsure, please don't hesitate to contact us.

      Here's what you need to do:

      1. Print and fill out the care and repair form for each shirt you would like to have mended. (Download)
      2. Send us a quick e-mail stating that you are returning the shirts to contact@carpasus.com
      3. Send us the shirts by mail. Alternatively drop them off at our showroom.
      4. Wait for your shirt to arrive back to you by mail.

        Please note:

        • Send us only washed and hygienically clean shirts.
        • We recommend sending the shirt with a tracking code.
        • If you prefer to bring the shits to our showroom, you're welcome to do so. Let us know when you plan to pass by, so we can ensure a smooth process.
        • This service is only availble for customers based in Switzerland or Liechtenstein.
        • Feel free to contact us anytime if you have any questions.

        Free delivery to Switzerland, Liechtenstein and all EU countries for purchases above 50 EUR.

        We deliver within 1-2 working days to Germany and Austria and 2-3 working days to most other EU countries.

        We are a Swiss Brand and all our Swiss orders are shipped from our warehouses in Switzerland.

        All EU orders are shipped from our warehouse in Austria. Hence, EU customers will not face additional custom duties or additional VAT charges after receiving our deliveries.

        You can return the product within 30 days if it does not fit you.

        X-Mas: Orders made between November 21st and December 24th can be exchanged or returned until January 31st.

        Please consult our delivery and return policy (link in footer) for more information on Swiss, European as well as international and overseas deliveries.