Deliveries within the EU
You will receive your order for the EU within 1-2 working days (Monday-Friday). You will receive a DPD Track & Trace number with the delivery confirmation for tracking the shipment, if this is available for your country.
We send your order for free. No costs involved.
Your order will be shipped from our warehouse in Austria. This means you will not be confronted with custom duties when you order from an EU country. No extra costs. Guaranteed.
We highlight this point because we are often asked by our customers how they can order from the EU from a Swiss company. Yes Switzerland is not part of the EU. Yet, thanks to our Austrian warehouse and our Austrian logistic partner, our EU customers do not face any extra costs when receiving a CARPASUS parcel. If you have any doubts, feel free to contact us via contact@carpasus.com.
For information on shipping to Switzerland or Liechtenstein, please visit our Swiss web shop www.carpasus.ch
Deliveries outside EU
Deliveries outside the EU take about 6-10 working days. We charge a shipping fee of EUR 30. From an order value of EUR 250, CARPASUS will bear the shipping costs.
Be aware that extra fees might occur for custom duties and administration fees for exporting the goods outside of the EU. If you wish we can inform you about these costs before your order.
Exchange
The article is too big or too small for you or you want a different color? No problem. You can exchange the shirt within 30 days of receipt. We show you how to do it:
- Use our return form for a change. It is enclosed with every shipment. You can also view, fill in and print it out here.
- Include the return form with the return.
- The costs for the return transport are borne by the buyer. Please send us the shirt in the original packaging in a hygienically perfect and undamaged condition to the following address.
- We only accept goods that have not been washed, that are hygenically clean and that are not damaged in any way.
- After receipt and inspection of the returned shirt, we will send you the alternative items. We will pay the shipping costs.
For an exchange from the EU send the items to:
CARPASUS GmbHc/o CargoCare GmbH
Spinnergasse 1
6850 Dornbirn
Austria
Returns
Are you unhappy with your newly purchased shirt? This is a pity. You have the right to return the shirt within 30 days after receiving the goods. Further information on your right of withdrawal can also be found here. You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
Please proceed as follows for an exchange:
In order to exercise your right of withdrawal, you must inform us (CARPASUS GmbH, Albisriederstrasse 182, 8047 Zurich, Switzerland, contact@carpasus.com, phone: +41 77 505 28 57) by means of a clear statement (e.g. a letter sent by post or email) of your decision to cancel this contract
So that we can assign the returned goods to your order, we ask you to fill out the cancellation form and print it out.
The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
Please send us the items in their original packaging in a hygienically perfect and undamaged condition to the following address.
We only accept goods that have not been washed, that are hygenically clean and that are not damaged in any way.
CARPASUS GmbH
c/o CargoCare GmbH
Spinnergasse 1
6850 Dornbirn
Austria
After receipt and inspection of the returned items, the purchase price will be refunded without the shipping costs incurred.
We look forward to your personal feedback so that we can fully satisfy you on your next purchase.
If you have any questions, please do not hesitate to contact us: contact@carpasus.com
